DorisKnows for Care Providers · Case Study
A family found you.
You knew in four seconds.
DorisKnows
dorisknows.org.uk/portal
Tuesday, 7:41pm. Sarah's mum Margaret has dementia, and her dad — Margaret's main carer — is exhausted. Sarah searches DorisKnows for respite care near Gloucester and finds Sunnybank View: CQC-rated, 0.8 miles from her parents. Instead of a contact form that goes to a shared mailbox nobody checks until Thursday, this is what happens:
19:41:52
Sarah sends her enquiry
"Do you have any respite rooms in the next few weeks? We'd love to visit first." — care type, timeframe and funding captured in a 30-second structured form.
19:41:53
It appears in Sunnybank's portal — instantly
No email lag, no refresh. The enquiry lands in the live inbox with a NEW badge: who, what kind of care, how soon, how it's funded.
19:41:56
The AI assistant replies in 4 seconds
Answering only from facts Sunnybank has confirmed — two respite rooms available, visiting 10am–7pm, the secure sensory garden. Clearly badged as the assistant. Anything sensitive is flagged for staff instead.
09:15 next morning
The manager books the visit
One click moves the enquiry to "Visit booked". Sarah's whole conversation is there — no phone tag, nothing lost in a mailbox.
14,000+
CQC-registered homes families search on DorisKnows
Seconds
from a family's question to your first response
£0
to claim your listing and receive enquiries
What the portal gives you
- Live enquiry inbox — enquiries appear the moment they're sent
- Two-way chat with families, on your terms
- AI assistant: suggests replies, or answers routine questions for you
- Sensitive messages always escalated to a human
- Demand feed: how many families searched your area this week
- Enquiry pipeline: new → responding → visit booked → placed
See it live, then claim your listing — free.
dorisknows.org.uk/portal/demo · dorisknows.org.uk/portal
The timeline above reflects the live demo at dorisknows.org.uk/portal/demo, which runs on the real DorisKnows enquiry pipeline. DorisKnows CIC — a community interest company. No referral fees.